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Capturing and Sharing Knowledge with PBworks
In most organizations, valuable knowledge is scattered across many different sources: files on servers or laptops, documents, presentations, instant messages, e-mail inboxes and more. Even more is locked up in the heads and experience of the organization's people, or generated by past projects and activity.
Previous generations of specialized "knowledge management" software have often failed, because they:
- were too hard to use
- required too much effort to keep current
- were restricted to only certain types of information
- dealt with only one dimension of knowledge and expertise
PBworks creates an easy-to-use, knowledgebase that can grow organically out of your organization's day-to-day activities. Tapping the benefits of workspaces, social networking, and online collaboration, it can help you unlock the value of your organization's knowledge.
- Organically Capture Knowledge
- Make Information Easily & Broadly Available
- Tap the Expertise of Your People
- Search for Exactly the Information You Need
PBworks makes it easy to get new and revised information into your knowledgebase as a natural byproduct of everyday activities.
Easy Document & File Upload
Upload Word documents, presentations, spreadsheets, images, videos, PDF files and more at the press of a button. Keep them in native form or convert them to interactive workspace pages, or both! Either way, their contents are fully searchable. And PBworks automatically manages revisions and controls access.
E-mail & Conference-call Capture
Just cc: a workspace on your e-mail, and it's automatically added to the knowledgebase. Hold a conference-call using PBworks and automatically capture a recording. Whatever form knowledge takes, PBworks can help you capture and leverage it.
Meetings & Notes
Using PBworks for meeting agendas, comments, and real-time note-taking streamlines meetings. But equally important, that information can automatically become part of your knowledgebase, helping everyone to know what was decided and what needs to be done.
Using PBworks for project management automatically captures project knowledge. Collect those project workspaces into an archive, and you have a searchable knowledgebase of project research, methodologies and work product.
Powerful notification capabilities keep everyone current by alerting them when information that's specifically relevant to them has changed. A browser-based "in the cloud" solution makes knowledge available anywhere and anytime.
Star Items of Interest
Click a "star" on specific pages or folders containing knowledge that's relevant to you. Find that information in a hurry, or automatically receive notification when it changes.
Receive automatic e-mail updates when new information arrives, or when information of interest to you changes. Set the notification frequency you need -- from immediate to once a week. Know exactly what changed, and when. Click the link and go directly to the web page to see the latest knowledge. Use RSS feeds to link notification to other systems. Notification is great for keeping product support teams, sales teams, research teams, or any team up to date.
Anywhere / Anytime Knowledge Access
Because it's a browser an email-based, "in the cloud" solution, a PBworks knowledgebase is available anywhere and anytime you need it. In the office. At Starbucks. In your home. From your iPhone, iPad or Blackberry on the road. Use email to stay current or comment on information, and a browser to get all the specifics.
Institutional knowledge isn't only captured in documents and files; much of it is in the heads and the expertise of your people! PBworks helps you tap the power of work-centric social networking to unlock that knowledge for your entire team.
Capture the Skills and Experience of your Staff
Define user profiles the capture the relevant skills and experience of your staff. Facebook-style user profile pages can include languages spoken, technical expertise, a mini-resume, even interests and activities the might have workplace impact.
Enable Informal Collaboration
Jump-start informal collaboration with our real-time Twitter-style status updates, which are private, and restricted to firm personnel. "Follow" other members of a geographically dispersed team, or encourage mentor relationships.
Break Down Geographic and Organizational Barriers
Real-time activity streams keep everyone in a cross-functional or geographically distributed team "in sync", and acting as one. See what others are working on. Stay current with new information, edits, and comments or feedback.
The success of a knowedgebase depends on being able to find relevant information instantly when you need it. Outstanding searchability is the key.
Search on Content and Attributes
PBworks can search the content of workspace pages and Microsoft Office and other documents. Search based on page titles, or document names, or tagged search terms. Search user profiles. If it's in the knowledgebase, you can find it.
Cast your net broadly, by searching the entire network of workspaces -- from project workspaces to user profiles to formal knowledgebase workspaces to meeting notes, cc:d e-mails and reference documents. The more your teams use PBworks to collaborate, the more information is at your fingertips.
Restrict your search to a single knowledgebase or project or department workspace, or to a single folder. Use powerful boolean search to narrow the search conditions find exactly the content you're seeking.